learn more about each one of our services

Great products are only part of the HBI story. We believe that people do more and perform better when they are happy in their workspace. Which is why we provide some of the highest quality office furniture Calgary has available. As a full service company, HBI is a one-stop shop with all of the resources to create that perfect working environment. From delivery and installation of furniture or architectural interior products, project management, design specification, moving or relocating, storage and providing on-going service/maintenance for all your products; HBI can handle it all.

Our service team members have been working within the industry and part of the HBI team for decades. They are dedicated to their work as highly trained professionals, who have the knowledge and experience required to satisfy the high standards of service excellence HBI provides. As an HBI client, you will work with people who are driven to solve your problems. Our team's goal is always to supply our clients' projects with no deficiencies. Should there be deficiencies, our clients' are provided the attention and response time from our staff required to ensure that projects are completed as efficiently and professionally as possible.


Sales

The Sales Group at HBI has always approached relationships with clients as an opportunity for collaboration and partnership.  Our intention is always to be accountable to the best interests of our clients and to operate at the highest levels of commitment and integrity.  Responsiveness and clear communication are the cornerstones of our values.

Each of our sales people bring years of expertise with them to a potential project, whether a furniture, storage, technology or architectural interiors application.  Our experience has gained us tremendous knowledge in ergonomics, impact of corporate culture on organizations, the benefits of various work styles, health and safety concerns and of course how to make your environment function flawlessly and look fantastic!


Design & Space Planning

Many decisions must be made when planning a corporate workspace and the process can seem overwhelming. HBI’s Design Team will help you assess your space and guide you through all of the options that meet your needs. This includes design, specification and space planning activities in which detailed concept renderings are provided to make it easy to view your options at whatever level you require before committing to a purchase. Our talented Design Team will use their years of design experience and product knowledge to ensure your office environment works for your needs.

Design Team members have extensive training and we ensure our staff is kept up to date with the newest and most effective methods of assisting clients through continuing education and training courses.  Whether it is in class, virtual, or the attendance of conferences and manufacturer walk troughs our designers are trained with the most current knowledge. This helps us support each of our clients’ needs through the life of a project.


Project Management

HBI offers comprehensive Project Management Services, creating a Project Management Team of professionals that lead in our industry. HBI is focused on project delivery and results.

- Be the premiere business interiors service company; driven by a reputation of trust and our desire to exceed the needs of clients in all that we do.

The need for professional services and service providers is growing, and HBI’s expertise and knowledge position us well to assume that responsibility.

Our diverse clients and projects provide opportunities for our Project Managers to enhance their experience, knowledge and industry network. Our customers are not necessarily head quartered in our market and furniture isn’t their core business; 
but it is ours!

Discuss with your Account Manager how HBI can manage your next successful project.


Move Management

Whether it is an external move, an internal move or an inter-office move our experienced Move Management Team will coordinate and oversee every detail. From an initial analysis to onsite project management, HBI consistently develops move plans that fit our clients' budgets and timelines. We can provide efficient coordination for relocating personnel, furnishings, equipment and accessories within existing office space or to a new location. All with minimal disruption during a transition period and allowing our customers to focus on their business.

Our Customer Service department can also help you coordinate moves related to internal restructuring and relocation. This means organizing meetings, assigning move responsibilities, packing, signage, labels, floor plans, equipment, manpower, and vehicles as needed. In addition to our move management services HBI can provide your project with short and long-term furniture rental, as well as short and long-term storage in our fully secured warehouse in Calgary as required.


Delivery & Installation

With full-time installers, delivery trucks, equipment, tools and storage facilities HBI successfully delivers and installs furniture for each of our manufacturers. Our Installation Team and Service Technicians are fully trained and certified. They have the ability and experience to blend all kinds of furniture elements with installs, disassembles, moves and re-installs as required. Our uniformed and insured professionals understand that you have to keep working and will do our best to minimize the disruption to your business. Our team is equipped with proper specialty tools needed for maximum efficiency on any size of delivery and office furniture installation including providing the appropriate protection to your premises.

Our team can also help with wood refinishing, touch-ups, and other specialized services. All HBI movers and installers are certified in compliance with manufacturers’ standards for all makes and models. We can work with installation drawings. Our team has the capability and familiarity with meeting each clients’ unique needs.

To arrange the delivery and installation of your new office furniture, contact HBI today by calling our specialists at 403-252-2888.


Storage Asset & Management

Whether it is the temporary storage of your products as you move to a new location or expand an existing one, or continued storage due to your business needs; HBI can provide short-term and long-term options. We have a fully secured, alarmed, well-lit, environmentally controlled, and fully racked storage and distribution facility. With both long-term storage and distribution being in the same facility it means that your product is always monitored in-person for extra peace of mind, not just sitting in an off-site warehouse.

Our warehouse is professionally managed and features three dock height bay doors with a drive up door for easy access to the building. This allows the HBI Team to develop an asset-management system that is customized for you, allowing you to access your assets as you require. HBI has the ability to create a record of each item stored in our warehouse, catalogued per client, which is then mapped to a specific location should you choose. Our Warehouse Team can easily pull orders from storage and prepare them for shipment when and where you need.


Service & Maintenance

If it's broken, we can fix it! For 25 years, HBI has been providing service and maintenance to hundreds of our clients for their furniture repair needs, extending the life of existing systems. This includes the creation of an on-site maintenance program that is tailored to the needs of our clients and their facilities. Whether it's picking up furniture that requires service on an as-needed basis, having our service team come to your offices on weekly scheduled appointments, or unexpected emergencies that require immediate on-call attention, our service team will respond accordingly with our finest.

We create long-lasting relationships built on trust and the delivery of a high quality of work, which allows your products to last longer. Our trained service technicians can handle all types of office furniture repair, maintenance and refinishing. HBI's services include, but are not limited to:

  • Warranty repairs

  • Move management

  • Fabric cleaning

  • Small reconfigurations

  • Furniture touch–up and refinishing

  • Chair and panel re–upholstery

  •  Lock and key service

  • Cable and wire management

  • Electrostatic painting

  • Custom fabrication for wood or meta

  • Cut-downs and custom modifications to new and existing product

 

To ensure the quickest response to our clients, HBI utilizes a fully automated online service request form. Requests are acknowledged immediately via an automated response, complete with tracking number. Requests are received directly by our Service Coordinator, who will make contact with our clients as indicated by their time frames, or as soon as possible. One of our highly skilled Service Technicians will then be dispatched. Typically, this takes place within 48 hours of the initial request.