1. I will uphold the trust of HBI customers at all times.

  2. I will make every effort to provide HBI customers with accurate and  timely information.

  3. I understand that our customers’ time and resources are valuable.

  4. I accept the responsibility of helping find positive resolutions for our  customers.

  5. I consider my job done only when our customers are positively overwhelmed with their HBI experience. Instead of assuming they  are happy, I will ask them.

  6. I will keep every promise I make, including this one.