I will uphold the trust of HBI customers at all times.
I will make every effort to provide HBI customers with accurate and timely information.
I understand that our customers’ time and resources are valuable.
I accept the responsibility of helping find positive resolutions for our customers.
I consider my job done only when our customers are positively overwhelmed with their HBI experience. Instead of assuming they are happy, I will ask them.
I will keep every promise I make, including this one.