feedback form

Your Information


5 = Very Satisfied
4 = Satisfied
3 = Neither Satisfied Nor Dissatisfied
2 = Somewhat Dissatisfied
1 = Dissatisfied
NA = Not Applicable

HBI overall
  5   4   3   2   1   NA
1. Overall satisfaction level with this order.
2. Ease of doing business with HBI on this order.
3. HBI met your service expectations on this order.
4. HBI met your product expectations on this order.

Customer service/invoicing
  5   4   3   2   1   NA
5. Order was processed in a timely manner.
6. Order was processed accurately.
7. Order information was accurate.
8. Customer service contact was available.
9. Customer service contact was responsive.
10. Customer service contact was professional.
11. Problems were quickly resolved.
12. Invoice was accurate.

Distribution service/package/delivery
  5   4   3   2   1   NA
13. Order arrived complete.
14. Order arrived damage free.
15. Delivery dates were met.
16. Product received in sequence needed.
17. Delivery personnel were courteous and helpful.

Sales staff support
  5   4   3   2   1   NA
18. Staff were responsive to your needs.
19. Staff provided technical support.
20. Staff clearly represented HBI products.
21. Staff clearly represented HBI services.
Do you require a member of our team to contact you? Yes No